SUMMARY OF POSITION
We are looking for a dedicated and skilled Service Technician to join our growing team and provide field support. This role reports to the Service Manager.

Key Responsibilities
• Perform on-site services, including system installations, preventative maintenance, equipment evaluations and repairs, relocations, upgrades, and user training.
• Collaborate closely with the Service Coordinator to schedule and communicate with customers effectively.
• Maintain detailed and accurate service records in the CRM, including service reports, equipment manuals, and customer communication logs.
• Travel up to 5 days a week, with occasional weekend work.
• Manage domestic and international travel requirements.
• Maintain the Field Service Kit provided by the company.
• Provide written work instructions as needed.
• Assist in-house service teams with customer support and factory repairs.
• Work closely with engineering and product development teams to provide feedback on product performance, suggest potential improvements, and highlight common field issues.
• Stay updated on industry trends, product advancements, and technical developments to continuously enhance personal and team knowledge.
• Perform additional duties as required to meet company objectives and goals.

Required Skills and Qualifications
• At least 2 years of experience servicing and maintaining X-ray devices or similar equipment.
• Experience working with high and low voltage electronics.
• Strong understanding of mechanical assemblies, with the ability to read and interpret schematics and wiring diagrams.
• Expertise in troubleshooting and repairing both electronic and mechanical components.
• Familiarity with X-ray technology and related systems.
• Proficient in software diagnostics and system integration.
• Excellent verbal communication skills, with the ability to interact effectively with customers and colleagues.
• Strong interpersonal skills, particularly in conflict resolution.
• Proven problem-solving abilities, with a creative and critical approach to technical challenges.
• Self-motivated, able to work independently with minimal supervision.
• Focused on providing high-quality customer service while aligning with company objectives.
• Comfortable collaborating with diverse teams across various industries, both domestically and internationally.
• Ability to ensure team priorities and goals are met or exceeded.
• Skilled in using various computer software applications, including CRM, ERP, and office tools.
• Bachelor’s degree in Electrical Engineering, Electronics, X-ray Imaging, or a related field is preferred.

Relocation Opportunity
Relocation to California is preferred but not required.

Education and Training Requirements
A technical degree or equivalent in electronics. A bachelor’s degree in electrical engineering, Electronics, or X-ray Imaging is preferred.

Benefits
• Competitive salary
• Health and dental insurance
• Retirement savings plan
• Professional development opportunities

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